Service to the Community
We value Service to the community by...................
- Working with all groups in order to reduce risks.
- Treating everyone fairly and with respect.
- Being answerable to those we serve.
- Striving for excellence in all we do.
People
We value People by practising and promoting.................
- Fairness and respect.
- Honesty, integrity and trust.
- Co-operative and inclusive working.
Diversity
We value Diversity by.........................
- Treating everyone fairly with respect.
- Providing varying solutions for different situations, needs and expectations.
- Promoting equal opportunities.
- Challenging prejudice and discrimination.
Improvements
We value Improvements by................................
- Accepting responsibility for our preformance.
- Being open minded.
- Considering criticism thoughtfully.
- Learning from experiences.
- Consulting others.
What to expect from us
We promise to:
- Inform potential clients of our fees before attending site(s).
- Respect your decision and instructions at all time.
- Be realistic regarding start-dates and how long treatments should take.
- We will not ask for 'payment up-front' or part-payment at the start.
- Return all emails of voicemails as soon as possible.
- Keep all appointment or telephone in the event of a delay.
- Be courteous and respectful.
- Be understanding and not judge.
- Keep the client up-dated.
- Deal with complaints professionally and promptly.
- Never be threatening, abusive or use foul language.
- Provide testimonials from previous clients for apraisal.
- Be totally professional and humane.
- Wear a clean uniform, have a high standard of personal hygiene and have well maintained equipment and transport.
- Provide a copy of our current Public Liability Insurance upon request.
- Provide the unique CRB Check serial number and Firearms Certificate Number for verification on request.